Local tours and services may be affected by the weather. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. If you dont, we reserve the right to treat your booking as cancelled. Occasionally, we have to make major changes to your holiday with us. When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. Insurance premiums are NONREFUNDABLE. It is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. To change the reservation, select Modify and then the reservation details page will appear. We cannot be held responsible for the weather, but will lend appropriate assistance if required. Rewarding your loyalty is what being a Sandals Select Member is all about. We cannot accept liability for any delay which is due to any of the reasons set out in section 15 of the Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. Prices shown are per person and show the cheapest available price based on 2 persons sharing a room for your selected duration. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). Level Contributor 1,125 posts 20 reviews 62 helpful votes 3. The best way to get Sandals customer service to call you back is to fill out their email contact form. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. Special facilities can be requested but may not be guaranteed. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Our liability to you will also be limited in accordance with the contractual terms of the suppliers which provide the transportation element of your holiday and in an identical manner as if such limitations applied directly to us. You may also include a brief message explaining the nature of your inquiry so that the customer service representative can be prepared to address your needs fully. Passengers who are travelling with a Non-UK or EU carrier departing from a Non-UK or EU airport are not covered by EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. The land portion of your travel, not your airfare or other non-refundable fees. 5 CURRENCY & CREDIT CARDS ABROAD: Cash and credit cards now work in most destinations but check with your bank to ensure your choice of card will be accepted when you are on holiday. You can sue Sandals Resort in small claims court to recover your refund. Contact DoNotPay today and you'll be amazed. Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. Please ask us for codeshare details at the time of booking. You'll be issued a temporary credit. Contact The Vacationeer to learn more about their free Sandals planning services. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. Special offers may be limited, and subject to availability, and in some cases restrictions or conditions of eligibility may apply. We do check the information regularly and we will endeavour to tell you of any known changes or errors when you book. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. Here are the social media pages for Sandals. notifying us at any time from the time of booking until 48 hours prior to the flights departure by calling our contact centre if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required. If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. If you have already booked, we will let you know about any changes as soon as we can. Re: Cancellation policy for Beaches? Naturally, their customer service representatives follow a playbook that determines the response your get. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. Just dispute it with your credit card, supply the cancellation confirmation and let them do the work. Sandals Resorts is a chain of all-inclusive resorts for couples with locations throughout the Caribbean. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. 11 years ago. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. We are reliant upon information received from the hotels and the details provided by them. However, once you reach this step, proceed with caution. Should this happen we will not be liable for any refund, compensation or any other costs you may have to pay. Use the search criteria on the Reservation Search screen to identify those reservations you wish to cancel. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. Payments must be authorised by the cardholder named in the holiday booking. We will normally verify prices at the time of booking. We will let you know about any important changes to holidays shown on our Website when you book. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Some Airlines will charge for all luggage on flights booked as a published fare and also on some US Domestic flights. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. 4) Update the customer with an email. Refunds will be processed in the original form (s) of payment. This guidance is useful to customers who are concerned about travelling to the destination in question. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. The ESTA can be applied for online at https://esta.cbp.dhs.gov. 1 ASSISTANCE If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour based Helpdesk via email on https://[emailprotected] to request a call back. If you book arrangements other than a package holiday (e.g. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer (you) in respect of costs. A. Your rights to a refund and/or compensation from us are set out in these booking conditions. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. B. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. Best Travel Agencies for Universal Studios, Best Ways to Get from Orlando Airport to Disney World, Best Places at Disney to Watch a Rocket Launch. Box 5000, Whitehouse, Mailing Address: P.O. Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your holiday, except in cases involving death, injury or illness where we have caused such damage with negligence. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Be persistent!!! The form asks if you prefer an email or a phone call back. 1. No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. Our contact details are available in section 2 of this policy. You should be aware that these costs could increase the closer to the departure date that changes are made, and so you should contact us as soon as possible. Search for the Cancel Anything product on DoNotPay. Paul J. Higgins. a failure to pay the balance of the holiday price on time), you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking (including the terms applicable to the payment of the balance of the holiday price). Where this is the case, we shall draw your attention to any differences. The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. You can obtain more information about the processing of your personal data in our Privacy Policy: https://www.sandals.co.uk/privacy-policy/. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian. It may be that you are able to submit a claim with your insurer in relation to your cancellation. The certificate has no cash value, so it can't be sold, exchanged, or transferred. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. Where this situation occurs, it is not classified as a major change. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. If you cannot resolve the issue through customer service, try contacting their corporate headquarters. 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in Paragraphs 27, 31, 32, 33 and 36) to the Guest. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. Sandals will respond to your email shortly. Enter the name of the company you need to cancel your order/payment with. It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passengers booking Passenger full name, date of birth, gender, itinerary. Well take care of the rest while youre here. Click the box below to request a free, no-obligation quote from the Disney Travel experts. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Telephone: 0800 742 742 Option 1 Email: [emailprotected], Telephone: 0800 742 742 Option 2 Email: [emailprotected], Telephone: 0800 742 742 Option 3 Email: [emailprotected]. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and/or you fail to comply with all applicable health requirements. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. Stay 70 nights at any Sandals Resorts or Beaches Resorts and earn a free 7-night stay. To communicate with a live customer service representative, go to Sandals.com and click on the live chat box at the bottom right side of the screen. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. more. This will give us the opportunity to resolve the Failure whilst you are on your holiday. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Unfortunately, you can't cancel your Sandals reservation online. KARL LOGO PUNTO LEGGINGS . Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate, https://www.sandals.co.uk/terms-conditions/, https://www.sandals.co.uk/privacy-policy/, https://www.sandals.co.uk/contact/?tab=representatives, https://ec.europa.eu/transport/sites/default/files/air-safety-list_en.pdf, https://www.sandals.co.uk/general/privacy/, https://ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf. All airfare must be sold in conjunction with a Resort stay. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. We may change the price of your holiday after we have issued our booking confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the holiday. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Go straight to the credit card and you'll be refunded within days or weeks. Once the booking is made, we will supply you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday. Flight timings are outside our control. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. 1) Cancel the reservation, and log the reason for cancellation. Special facilities can be requested but may not be guaranteed. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Flight timings shown by us on the Website are for guidance only and may change. All calls to the Sandals Resorts customer service hotline are free of charge. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. You will be entitled to ask for a breakdown of these administrative expenses. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. Unavoidable and Extraordinary Circumstances. Quantity. This is known as Advanced Passenger Information, sometimes known as API. When you buy an ATOL protected holiday from us you will receive an ATOL Certificate. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. One of our representatives will be glad to assist you. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. The resort promises up to 100% cash refund, but only on the land portion of your vacation. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. To cancel a reservation just click on Cancel . Read below carefully. From determining whether Sandals Royal Caribbean is worth it to finding the most luxurious to the cheapest Sandals resorts, The Vacationeer can assist you at every stage. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. This applies to children and babies. Please ask us for codeshare details at the time of booking. Please note that whilst we try hard to meet the needs of every individual, Sandals Regency La Toc, Sandals Grenada, Sandals Ochi and Beaches Ocho Rios are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. 2) Charge the customer a cancellation fee, if needed. Information presented here is subject to change and is not guaranteed to be free from errors. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. Your loyalty is rewarded! Criminal proceedings may also be instigated. accept the proposed change. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. The best way to contact Sandals is to call them directly. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. You can reach customer service by phone, live chat, or email. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to us relating to the error are recovered. We will make any non-refundable bookings clear when you book those arrangements. To cancel an existing reservation, press 6. 2247, Gros-Islet, Mailing Address: P.O. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. Click HERE for a free, no-obligation quote, and let them help you plan the perfect Caribbean all-inclusive getaway! Residents of the US and its territories only. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Box 147, Dickenson Bay. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Please note flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed in these terms and conditions. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. At DoNotPay, we've simplified the process of canceling your Sandalsreservation and generating a reliable paper trail with a few clicks of a button. We will confirm to you the amount of the cancellation charge when you contact us. Find countless items you can mix and match to create your very own vision. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. How Much is it to Rent Disney World for a Day? Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. Click HERE for a free, no-obligation quote today! All details are correct at time of going to press and are liable to change at any time.
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