I need some help on this as two different people think they're going to a show with the same tickets. What is the return policy for StubHub? 1. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Inability to perform job duties. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. I've never complained about any company before. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. The "FanProtect Guarantee" is StubHub's return policy. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Also, bought the ticket 2 days ago. 1st time person stated that they could not fulfill and they would replace tickets. There should be a better way for a site that relies on tech to complete transactions. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Then disconnected. [.] Tickets have been legit and delivered as advertised. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Your boss's inability to be organized is not your problem! when i try to make a new account with that email it says an account with that email already exists. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. stubhub unable to fulfill 05.04.2022 how do i import data into django? Wow, I didn't know stubhub was THAT low. Customer Reviews are not used in the calculation of BBB Rating. You guys are the shit, see you all on the road. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Was told a manager will call me back. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. At this point, the sale cannot be canceled. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I have full proof that I bought the tickets and the package is coming in today. Danielle is the author of this solution article. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. So it really is pretty rare to purchase a ticket and then have it pulled. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? Select the "Envelope" in the upper right-hand corner. I did what it asked and got an automated response that does no good. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Tap Tickets in the navigation bar at the bottom. See our. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. PS, if you want to attend free events, buy tickets and claim they dont work. I've been waiting on the phone for customer server for almost 3 hours. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. This is zero help. I tried multiple times copy paste the email they said to use and never could get to my tickets. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. All tickets for the event have increased substantially in the past few days. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. My tickets were sold twice on stubhub. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Order # *********. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. Create an account to follow your favorite communities and start taking part in conversations. The 'Payment' tab is automatically open. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Call stubhub, don't take their first offer, which is like a 20% refund. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. It has been sitting Winning bidder wont pay after winning. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. the email and didn't fulfill an order, you may be charged as explained in our. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. See our seller policies. So sorry for the delay here! Is there anyway, you can shed light as to why is this happening to me at all? Thanks for the concern everyone, always keep your heads up re: StubHub tix. No. Sells Music & Sports Tickets. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Been on hold 2 days in a row. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. 3. Received and email confirmation. stubhub unable to fulfill 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Anybody hear about this? Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. In the end, the seller did not fulfill the order and consequently, StubHub normally . And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. No way to reach them. If there aren't missing details in the addresses, please. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . BBB Business Profiles generally cover a three-year reporting period. Unfortunately Adobe is lacking with fullfilling our contract. Follow the steps below to send a private message: 1. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? arbitrator if the arbitrator has become. ******************, I had a ticket listed and kept getting errors when trying to remove it. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. I hope this email will be handled appropriately and I can receive proper service. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Yes No Still Need Help? I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Then again, I would be pissed if I were in his shoes. But I am going to dispute this to the fullest extent. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You have no seller protection at all. How to update your user name Help us improve this article with your feedback. Failed to load shipping label" errore message. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. Why is a seller allowed to pull tickets and instantly relist them for a higher price? I need to cancel the tickets sold here on StubHub. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Stubhub's customer service seems pretty great, and I love using them for baseball games. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. (I wanted to buy time to see what legal recourse I have here). If I chose the option to get refund no action was required. 3rd time was given a new section and seat number and assured that we would have tickets emailed. . Can I cancel a sale on StubHub? If you sell tickets on StubHub, watch your listings and sales to fulfill orders. They insist the calls are all recorded. I just got my 120% credit, but I would rather have the cash. As a marketplace, StubHub does not own the Tickets sold on the Site. Press question mark to learn the rest of the keyboard shortcuts. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Glad to hear that you got a full refund and a $100 credit, OP. 1Did you read books? It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. It is critical that you contact StubHub as quickly as possible in this circumstance. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. The Seller (and not StubHub) sets the prices for the Tickets. Sorry we couldn't be helpful. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. This thread, which was posted to Reddit's r/antiwork . Dave Clark. A refund does not remedy the situation, it's fraudulent. Can the 60 day clock start now? Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Fill out your subject and message. The same thing happened to me. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. We all hate paying Stubhub fees, but they come through in the end at least. I assume they can be invalidated? They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. None of these are valid grounds for you to cancel your StubHub sale. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. [.] All Rights Reserved. Any advice is appreciated. Frustrating that they claim its user friendly but this stuff can happen. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Purchased tickets to a concert. I will not be using the Stubhub tickets for this event or ever again. It's extremely difficult to request help, especially for tech issues. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. BBB Business Profiles may not be reproduced for sales or promotional purposes. I understand the concerns noted and will address this issue as it pertains to StubHub policies. this solution posted abouve is from May '21. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Especially one without a history. Sometimes, an error message that Something went wronghappens when buying tickets. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. I cannot reach them either. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Let's talk about the normal situations first. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Ticket Marketplace. 1. Ben - Los Angeles, California. Stalked for a long time. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. i disputed a charge with them a couple weeks ago. We send emails as a courtesy when your tickets sell. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. ', A monetary refund of up to the full purchase price of your tickets. As a matter of policy, BBB does not endorse any product, service or business. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. I dont understand why they would allow you to sell the tickets twice. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Ask the Community On the way to the event we noticed tickets had not been sent. StubHub contacted me and told me I needed to get scan reports from the . Was this answer helpful? If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. We are changing the way you register and sign-in to the StubHub Community. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. 05.04.2022 how do i import data into django? That's what happened here. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Very frustrated with them. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate
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