The rooms were cleaned every day and the beds completely changed plus clean towels but it was what the cleaner did with a cup and glass, she took them in the bathroom swilled them under the tap and then dried the with a cloth. While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. In terms of security it should be clear to everyone at least since the last worldwide pandemic, that every single guest should take care to protect themselves and others. First of all, we would like to inform you that we, as hoteliers, can only answer you on topics concerning the hotel and not on tour operators' reps, as they are external. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. See all 1,308 reviews Nearby Hotels All Inclusive VOI Vila do Farol Resort View Hotel 2,521 reviews 0.3 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive Smartline Crioula Hotel View Hotel 2,281 reviews 0.5 miles from Hotel Riu Palace Santa Maria Free parking Pool All Inclusive 2022 Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. This is the version of our website addressed to speakers of English in United Kingdom. Room types may vary. Other comments I would make are, the white and rose wine is awful and no selection - very very poor and gave me a really bad headache. Hotel Riu Palace Santa Maria, Santa Maria: See 1,280 traveller reviews, 2,159 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. The gymIm an avid gym goer so I was hoping for more, but its pretty basic. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. We are committed to provide excellent services to our guests, so we are surprised to hear your comments about the service of some of the staff members. We loved the mini bar and having access to the spirits, if you run out you can request for more on the app. Also entertainment is non existent- shame as the evenings could be great if there was something put on. We requested a room block via email before we arrived and this was honoured. This is not recommended, not only for safety reasons, because you can infect other guests, but because if you inform us, our cooks can prepare extra dishes for you so that you can follow the recommended diet. Ask Trail39350456461 about Hotel Riu Palace Santa Maria 3 Thank Trail39350456461 This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The swim up was great and had sun from 8am-5pm daily The Riu app is great for sorting out mini snags. I am not one to write reviews but i felt i had too,We were the first flight from uk that landed in cape verde departed from Birmingham, we arrived at the hotel refreshments were waiting nice touch as in all Riu's, we checked in to find our room was on the second floor, I have a 6 month old and this was not pheasible due to having a pram and not one lift in the complex, we found staff very rude, I've stayed in the riu dunamar in Mexico and the standard there was amazing and that is also a platinum hotel too,after a hour of getting our room then finally our bags after they went to the old room we was settled in after a 6 plus hour flight, during our stay no staff came and asked for our drinks order by the pool, we are people who tip generously but we couldn't justify the rude, Dear Amy, Thank you for staying again in one of our hotels and your comments. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was 17% rooms in used. Hotel Riu Palace Santa Maria - Santa Maria, : Hotel Riu Palace Santa Maria Santa Maria The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Tripadvisor - Hotel Riu Palace Santa Maria()Hotel Riu Palace Santa Maria 1,316 2,19854.5 Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. Beware: all a la carte restaurants are closed due to COVID. Personally I believe its the latter!! Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Plenty of bars and eating areas and for those wondering about lack of loos the blocks are large and spotless Not seen or heard of any Ill was whilst here . RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Restaurant-only one in use. Vuelos Alquileres de vacaciones Restaurantes Qu hacer Turismo en Santa Mara . Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Tripadvisor : Hotel Riu Palace Santa Maria, Santa Maria: 1,316 , #3 28 Santa Maria 4.5 5 Tripadvisor. We are here at the moment and the evening bar service desperately needs to improve. On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. Restaurant-only one in use. The staff is very helpful, nice and give their best to make anything possible. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. Went on buggy tour brilliant way to see the island. We had a great holiday at this hotel . Tripadvisor'n interaktif haritasn kullanarak konuma ve yakndaki restoran ve gezilecek yer seeneklerine gz atn. Day and evening entertainment. Taxes and fees that are shown are estimates only. Feriestedet har roomservice. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. It was never even a thought. Not what we would have expected and really disappointing. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. Staff are really friendly and the room service feature on the app is great if you need anything extra. Tripadvisor performs checks on reviews. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). Just amazing, our room, the food, the cleanliness, the staff and the drinks. Very nice, brand new hotel. Hotel Riu Palace Santa Maria: Lovely relaxing stay - Read 1,290 reviews, view 2,171 traveller photos, and find great deals for Hotel Riu Palace Santa Maria at Tripadvisor. It was fun. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). This is the version of our website addressed to speakers of English in the United States. We hope you allow us the chance to share a more positive experience with you soon. If I was being super picky the restaurant does get busy at tea time so we did try and eat at the restaurants when we could just because I dont love crowds. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As an adult couple with no kids we had no reason to use the water park. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Wait staff constantly using anti bac using cutlery to lay napkins etc. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. Tripadvisor performs checks on reviews. It was 17% rooms in used. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.308 avaliaes, 2.186 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. Please ignore reviews on food. Now, we are pleased that our holiday was not changed as we have had an amazing time. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Over cooked! We filled in tui questionnaire and have emailed them but no reply. Pool-like everywhere. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. They are fighting all day. We are also saddened to read you were not satisfied with the entertainment program. SwimUp rooms very nice and big enough. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Yes, it offers wheelchair access and facilities for disabled guests. The service is excellent and the waiters are very friendly. Hotel Riu Palace Santa Maria, placeret som nr. more. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. This is a 5* hotel, and the staff are all great. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. They are fighting all day. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Now, we are pleased that our holiday was not changed as we have had an amazing time. Very nice, brand new hotel. The hotel staff literally couldnt do any more than what theyre doing. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.316 beoordelingen, 2.198 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. Room was very clean and new ones. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. Hotel Riu Palace Santa Maria: Erwartungen wurden bertroffen - Auf Tripadvisor finden Sie 1'291 Bewertungen von Reisenden, 2'171 authentische Reisefotos und Top Angebote fr Hotel Riu Palace Santa Maria. Waves was so huge, No Kindze can go to the ocean, its to dengerous. Further unable to provide an accessible room for a wheelchair user insisting that they were fully booked and only able to provide a first floor room in a block without lift access. Now 189 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. All in all, I wouldnt say were REALLY happy with our choice of hotels and we would probably go there again but not with TUI. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Review collected in partnership with riu.com, There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. Lots of reviews moaning about toilets being few and far between. While we can imagine you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Our king bed was two pushed together but it was absolutely fine. I would definitely go back. The buffet was excellent, loads of choice, very clean, no flies at all. Hotel Riu Palace Santa Maria, Santa Maria: 1.312 , 2.198 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. The food was the usual palace standard and had loads of options. Water park is brill for kids. See more questions & answers about this hotel from the Tripadvisor community. It was 17% rooms in used. I've never been ill like we were for so long before. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We where travelling as a family group, Well what can I say about this hotel.Absolute amazing!! Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Food is delicious and plenty of bars to enjoy drinks and entertainment. Claim your listing for free to respond to reviews, update your profile and much more. Vluchten Restaurants Dingen om te doen . Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. !This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. What I saw later when the room was being cleaned made me realise how we could of caught the stomach bug. Our 19th stay with Riu on Cabo Verde, Once in Boavista and 18 in Sal, we are so satisfied and we will for sure come back as soon as possible. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Hotel is really nice. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. I understand TUI is your parent company and I shall not be using them again as their service was totally opposite to that of RIU. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi It is chaotic and disorganised and makes an evening less enjoyable. Smokers were a problem and should not be allowed to smoke on balconies or most public areas. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.308 beoordelingen, 2.186 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. We loved this hotel and beach and would love to go back. The 2 adult pools had a swim up bar. Beware: all a la carte restaurants are closed due to COVID. See 1,298 traveller reviews, 2,174 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. View Hotel 3,555 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. Tui basically blamed us for not washing our hands and drinking too much. Room was very clean and new ones. Read Reviews of Hotel Riu Palace Santa Maria. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 310 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Such a shame but just seems really under-staffed and under-trained. Absolutely has gone downhill from last year. Our holidays were perfect and we are now just thinking about coming back to this paradise and will book the same hotel without any hesitations! The rooms were very clean . Kind regards Hotel Riu Palace Santa Maria Online Reputation Manager, The hotel has a great location with beautiful beach and ocean! Overall great stay. The facilities at this hotel is 1st rate.we stayed for 11 night's in November and we need a lot more to really appreciate this place. Yawn. Beer is good and so are gin and tonics and mojitos. One lady had got bags of saline as she was so ill. Something really needs to be done about this, as would not expect these sort of problems from a 5 star resort. Room was very clean and new ones. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Do go to the white party and neon party, the entertainment team We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. We travelled with a toddler and found it very child friendly. I hope the hotel does something about this food poisoning issue, as it will stop people coming and I will definitely not recommend people to come here. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. You also can experience the island, whilst traveling to the harbour.For the party people. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!! Best regards, Hotel Riu Palace Santa Mara Online Reputation Manager. Review tags are currently only available for English language reviews. Voos Aluguis de temporada Restaurantes . We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. At the beginning of the holiday we thought we had new clean cups and glasses but no. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. View Hotel 3,560 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria Obviously, not the fault of the hotel, but something to bear in mind. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. You also can experience the island, whilst traveling to the harbour. more. Yawn. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. The service is excellent and the waiters are very friendly. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. Food- very so so. Lots of reviews moaning about toilets being few and far between. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. We hope you allow us the chance to share a more positive experience with you soon. Prices are the average nightly price provided by our partners and may not include all taxes and fees. 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